Frequently Asked Questions | CanDoo Rural Skip to content

Frequently Asked Questions

HOW LONG WILL IT TAKE TO GET MY ORDER?
Most orders are shipped within 1 business day of the order being placed, if the order is received before 1:00PM AEST (BNE and MLB). Actual delivery times will vary depending on your location, however you can expect to receive your items within 3-10 business days.


WHAT IF I DON'T RECEIVE MY ORDER WITHIN 3-10 BUSINESS DAYS?
Please contact us immediately so we can track your goods for you.



HOW DO I ORDER FROM CANDOO RURAL?
You will need to register as a user (click here to sign up), by providing your email address, contact and delivery details. After you complete this simple process, you simply choose what you would like to buy and proceed to checkout to complete your payment and purchase.


WHAT IS CANDOO RURAL’S RETURN POLICY?
Please see our Returns, Refunds and Cancellations policy here for details.


HOW MUCH DOES SHIPPING COST?
Please see our shipping policy for details


HAS MY ORDER BEEN SENT?
You will be emailed updates of your order(s) status after checkout. If you have not received email updates, please contact us.


DO YOU OFFER IN-STORE PICK UPS?
We offer pick up on selected items in Brisbane & Melbourne. Upon checkout choose the "Pick up from store" option. Our team will contact you to confirm availability and arrange a suitable time.

GET AUD 10 OFF YOUR FIRST ORDER


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